30 powerful questions to ask your talent
- What was your main objective for this call?
- How did you prepare for this call?
- What challenges did you face during the call, and how did you overcome them?
- What objections did the customer raise, and how did you address them?
- How did you build rapport with the customer during the call?
- How did you effectively communicate the value of our product or service to the customer?
- How did you handle any difficult or uncomfortable moments during the call?
- What did you learn from this call that you can apply to future calls?
- How can we improve our call process as a team to better serve our customers and achieve our sales goals?
- What was the main reason the customer was interested in our product or service?
- How did you tailor your sales pitch to the specific needs and concerns of the customer?
- What was the main benefit or value that you emphasized to the customer?
- How did you handle any price objections or concerns from the customer?
- How did you address any concerns or objections about our company or product?
- How did you follow up with the customer after the call?
- How did you maintain a professional and respectful tone throughout the call?
- How did you effectively listen and engage with the customer during the call?
- How did you build trust with the customer during the call?
- How did you handle any unexpected or difficult questions from the customer?
- How did you effectively use questions to gather information and understand the customer's needs?
- How did you use examples or case studies to illustrate the value of our product or service to the customer?
- How did you use storytelling to engage and connect with the customer?
- How did you effectively use body language and vocal tone to enhance your sales pitch?
- How did you use humor or other techniques to build rapport and connection with the customer?
- How did you effectively use silence or pauses to allow the customer to process information or ask questions?
- How did you use active listening techniques to show the customer that you were paying attention and understanding their needs?
- How did you use empathy to connect with the customer and show that you understood their concerns or challenges?
- How did you use questioning techniques to guide the conversation and steer it towards a sale?
- How did you use assertiveness to effectively communicate the value of our product or service and move the conversation towards a close?
- How did you use positive language and framing to reframe objections and concerns in a more positive light?
Up next
Course Lessons
Introduction & Realities
Introduction & Realities
8:25
Coaching principles
Coaching principles
4:20
Individual coaching sessions
Individual coaching sessions
5:39
4 formats:
4 formats:
Team sessions
Team sessions
3:49
Role play
Role play
2:38
Top achievers' calls
Top achievers' calls
2:35
Additional resource:
Additional resource:
30 powerful questions to ask your talent
30 powerful questions to ask your talent
